Before Boarding a Train

■ Regular trains

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• Regular trains, including Rapid Express, Express, Semi-Express and Local trains, require
  only basic fare tickets.

■ Limited Express trains

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• To board a Limited Express train, a Limited Express ticket is required in addition to a basic fare ticket.
  All seats are reserved, so seating is guaranteed.
  Special in-vehicle facilities are provided, including reclining seats, restrooms and a smoking room, allowing passengers to spend their travel time in greater comfort.

Excursion ticket

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  KINTETSU RAIL PASS 1day

  

  KINTETSU RAIL PASS 2day

• These tickets are ideal for traveling between Osaka, Kyoto, and Nara!

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  KINTETSU RAIL PASS

  

  KINTETSU RAIL PASS plus

• These tickets are ideal for traveling around tourist spots in the Kintetsu area!

For details, click here

IC card

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• You need only this card to use Kintetsu and other railway lines, as well as bus services!

  • Charge your IC card with money beforehand.

How to pay for your ticket

• At a ticket machine: By cash or IC card
• At a ticket counter: By cash or credit card *(VISA, MasterCard, and JCB cards are accepted.)
     [Business hours]5:30-23:20(Business hours vary according to the station ticket counter.)

  *Please note that the business hours are currently shortened at the following stations:
  Osaka-Uehommachi: 7:00-22:00
  Kintetsu-Nara: 5:30-23:00

• At a Kintetsu travel information desk: By cash or credit card
    *(VISA, MasterCard, JCB, Amex, and Diners Club cards are accepted.)

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• [Business hours] Weekdays:10:00-19:00
    Weekends and holidays:9:00-18:00
    * At some stations
     * China UnionPay cards are accepted at:
  Osaka-Namba, Osaka-Uehommachi, Osaka-Abenobashi, Kyoto, Kintetsu-Nagoya, Kintetsu-Yokkaichi, Ujiyamada

  For details, click here

Steps to purchase your basic fare ticket

1 Confirm your basic fare with the Regular Ticket Fares posted above the ticket machines.

You can search for fares using QR codes on the fare table or at the following site.

Route/Fare Search

2 Press the button to select the language.

Press the “Purchase ticket” button.

3 Select the desired type of ticket and insert cash into the machine or place your IC card on the tray when using it for payment.
(For some machines, you may need to insert your IC card.)

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  1. Touch the “Kintetsu Line or other line” button.

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  2. If you are transferring to another line, select the line.

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  3. Select the button for the fare to your destination station.

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  4. Select the number of passengers.

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  5. Insert cash for the amount shown on the machine. When using your IC card for payment, place it on the tray.

4 Take the ticket. Do not forget to take your change or IC card.

Steps to purchase your Limited Express tickets

The ticket machine that vends Limited Express tickets.

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• IC card	◯
  10,000 yen bill	◯
  5,000 yen bill	◯
  1,000 yen bill	◯

1 Press the button to select the language.

2 Select the desired Limited Express train.

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  1. After switching the language to English, press the “Purchase Limited Express ticket” button.

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  2. Press the “Take train immediately from this station” button.

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  3. Select the destination area.

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  4. Select the destination station.

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  5. Select the number of passengers.

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  6. After selecting the number of passengers, press the “Confirm” button.

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  7. Select the Limited Express train departure time.

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  8. Select how to choose your seat(s).

3 Purchasing your Limited Express ticket(s)

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  1. Select whether to purchase one or more basic fare ticket(s) together.

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  2. After confirming the travel section(s), seat type(s) and amount, press the “Confirm” button.

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  3. Select the payment method.

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  4. [If selecting “Cash”] Insert the amount into the machine.

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  5. Press the “Issue” button.

4 Receive your Limited Express ticket(s) and change.

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  Receive your Limited Express ticket(s) and change.

• Limited Express tickets can be purchased through the internet.
• To purchase Limited Express tickets through the internet, payment can be made by credit card only.
• All seats in a Limited Express train are reserved seats. To use a Limited Express train, you will need a Limited Express ticket in addition to a basic fare ticket.

For details, click here

How to purchase an IC card

Ticket machine vending IC cards.

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• IC card	-
  10,000 yen bill	◯
  5,000 yen bill	◯
  1,000 yen bill	◯

1 Press the button to select the language.

Press the “Purchase ICOCA” button.

2 Select the desired type of IC card and insert cash into the machine.

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  1. Press the “2,000yen” button.

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  2. Touch the “Adult” or “Child” button.

  • Note: If you touch the "Child" button, the station staff will assist you with the purchase of an IC card for children. Please have the child's ID ready.
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  3. Insert cash for the amount shown on the machine.

3 Take the ICOCA card. Do not forget to take your change.

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  1. Select either “With receipt” or “Without receipt.” Do not forget to take your IC card and change.

If you have purchased the wrong ticket

If you encounter the problem before going through a gate, notify one of the station staff that you have purchased the wrong ticket, and show the ticket. The fare will be refunded to you.

When canceling or changing an already purchased ticket

Ticket refund

When you are still outside the gates, and the ticket has not yet expired, the fare excluding the handling charge will be refunded to you.

• The fares of tickets purchased at travel agencies will be refunded at the travel agencies.

Changing a Limited Express ticket

If you change the time or route of your Limited Express train before the train departs, notify the staff at a station counter.

• Please note that you cannot change your Limited Express ticket after the train has departed.
• You can change your Limited Express ticket only once.

Changing your train travel route

When you change your train travel route on the way, the basic fare and Limited Express charge will be adjusted. Notify one of the train staff or a conductor. Please note that while you will be surcharged on a shortfall, any surplus amount you have paid will not be refunded.

If you lose your ticket

Lost tickets are not reissued. Please purchase your ticket again.

Other

Our staff can give you support by helping you purchase your tickets and by providing useful information about trains and Kintetsu Railway areas.

Station concierge

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• We have a Station Concierge who can speak foreign languages (mainly English and Chinese) near station gates.
  [Stations that have station concierges]
  Osaka-Namba, Kintetsu-Nara, Kyoto and Kintetsu-Nagoya Stations
  [Service hours]
  Vary according to the station, and whether a weekday or weekend/national holiday.

  • Please note that stations with a Station Concierge are subject to change depending on the season and other factors.

Station staff

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• They can provide non-Japanese-speaking passengers with information using translation apps on their tablet, PC or with the help of interpreters by phone, instead of speaking the language themselves. Also, they are able to answer inquiries about use of the Kintetsu Railway using Communication Cards.
  [Service offered in the following languages]
  English; Chinese (simplified & traditional); Korean; Thai