Kintetsu helps make your trip more comfortable.
Foreign Passenger Support Services
1. Communication card
To smoothly provide information and answer questions about Kintetsu trains to foreign passengers, each Kintetsu station has communication cards written in English, (simplified and traditional) Chinese, Korean, and Thai.
2. Station Concierge service
Each of the following stations has a Station Concierge on staff near the ticket gates who can speak foreign languages (mainly Chinese). Please do not hesitate to ask the Station Concierge if you need help.
■Stations with a Station Concierge :
Kintetsu-Nara,Kyoto,Osaka-Abenobashi and Kintetsu-Nagoya Stations
■Services provided by the Station Concierge : Showing how to buy tickets, providing information on sightseeing spots along the KINTETSU Line, etc.
■Service hours : 9:00 ～ 18:00
3. Station Numbering service
Distinctive codes are assigned to all Kintetsu stations to make destinations more easily recognizable. Stations are clearly indicated by codes, each of which consists of an letter and a number and the line's color.
Codes are shown on station signs on platforms, guide signs for stations where trains stop, and other guide signs.
4. Translation service using a tablet, etc.
Voice recognition translation service is available at stations using a WiFi-connected tablet and a translation app.
■Stations with a translation service :
Kyoto,Osaka-Abenobashi,Kintetsu-Nagoya,Toba and Kashikojima Stations
Furthermore, at stations where an NTT public telephone is located, information is provided using an operator-assisted telephone interpretation service. Available languages are English, Chinese, Korean, and Thai.