Kintetsu Railway

Frequently asked questions and answers.

Welcome to the KINTETSU RAILWAY website.
This page introduces inquiries from our customers about the Kintetsu Rail Pass , how to purchase Limited Express tickets, how to get on a train, etc. in a Q&A format. It is updated on an as needed basis.

Rules and Manners on Kintetsu Railway trains

What are the fare classifications?
■ Adult: Aged 12 (junior high school student) or older
■ Child: Aged 6 (elementary school student) to 11
Each child fare is half price of the adult fare, rounded up to the nearest 10 yen.
■ Preschool-age child:
Passengers under 6 are free of charge; however, a child ticket is required in the following cases:
[Preschool-age child (aged 1 to 5)]
1. In the case where a preschool-age child is not accompanied by a person aged 6 or older
2. In the case where an adult or a child is accompanied by more than two preschool-age children (Tickets are required for the third and subsequent preschool-age children.)
3. In the case where an adult or a child who takes a train using a group ticket is accompanied by a preschool-age child or children (The child (or children) is/are counted as (a) member(s) of the group.)
[Preschool-age child (aged under 6)]
In the case where a preschool-age child occupies their own seat in a Limited Express train (A child basic fare ticket and a Limited Express ticket for the child are required.)
Who is required to purchase a Limited Express ticket?
Any passenger aged 6 or over is required to purchase a Limited Express ticket. In the case where a passenger is a preschool-age child (aged under 6), if he/she need to occupy a seat in a Limited Express train, a child basic fare ticket and a Limited Express ticket for the child are required; however, if he/she does not need to occupy their own seat in a Limited Express train since he/she will be on the lap of a passenger who accompanies him/her, a basic fare ticket or a Limited Express ticket is not required.
Can I bring my bicycle into a train?
You can bring it into a train free of charge as long as it is disassembled or folded and stored in a dedicated bag. In the case where it may hinder transportation, e.g. when the train is crowded, you may not be allowed to bring it into the train.

[Reference]
Baggage that passengers can bring into a train is as follows:
In the case where the baggage may hinder transportation, e.g. when the train is crowded, we may not allow passengers to bring it into the train.

<Baggage that can be brought into trains free of charge>
● Each passenger can bring into a train up to two pieces of baggage that he/she can carry and each of which has the total outside dimensions of 250 cm (length + width + height) or less and weighs 30 kg or less. The length must be 2 meters or less.
・A bicycle must be disassembled or folded and stored in a dedicated bag.
・Regarding sports goods, etc. that exceed the size limit of baggage that can be brought into trains free of charge, please contact a staff member.

● The following items can also be brought into trains free of charge.
・Wheelchairs (except large power-operated three-wheel/four-wheel vehicles other than wheelchairs)
・Seeing-eye dogs, assistance dogs and hearing-ear dogs (those specified by the law only) (A passenger with a seeing-eye dog must have a user's certificate with him/her and a passenger with an assistance dog or a hearing-ear dog must have a certificate with him/her.)

<Baggage that can be brought into trains by paying an additional fee>
● When a passenger brings any small animal, including puppies, cats and pigeons, into a train, the passenger must observe the following rules and pay a baggage fee of 280 per carriage.
・Bringing fierce animals and snakes into trains is prohibited.
・The animal must be put into a carrier with total outside dimensions of around 90 cm (length + width + height) or less and a length of 70 cm or less.
・The total weight of the carrier plus the animal must be 10 kg or less.
・There is no possibility that the animal will hurt or disturb other passengers.

<Items that cannot be brought into trains>
Bringing the following items into trains is prohibited.
[1] Dangerous goods and other items that may harm other passengers
[2] Animals (except small animals that can be brought into trains by paying an additional fee)
[3] Items that may disturb other passengers due to their dirtiness, odor, etc.
[4] Items that may damage train cars
[5] Other items that are specified by Kintetsu Railway
Can I bring my pet into a train?
When a passenger brings any small animal, including puppies, cats and pigeons, into a train, the passenger must observe the following rules and pay a baggage fee of 280 per carriage.
・Bringing fierce animals and snakes into trains is prohibited.
・The animal must be put into a carrier with total outside dimensions of around 90 cm (length + width + height) or less and the length of 70 cm or less.
・The total weight of the carrier plus the animal must be 10 kg or less.
・There is no possibility that the animal could hurt or disturb other passengers.
Can I check station maps?
You can check maps of major stations.Click the following link to view maps.
For search, click here >
Can I search for station timetables?
Are there coin lockers at stations?
You can check information on coin lockers at major stations.
You can check information on coin lockers at each station.
For search, click here >
Can I search for fares/charges?
Can I search for train times/routes?
How can I know train destinations?
Guide signs indicating train destinations are located near gates and on platforms, each of which indicates different information.The main information indicated is as follows.
Departure guide near gates: departure time, train type, destination, platform number and the stations the train stops at
Departure guide on platforms: departure time, train type, destination and the stations the train stops at
For details, click here >

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KINTETSU RAIL PASS

What is the KINTETSU RAIL PASS?
It is a value ticket for travelers who are visiting Japan for the purpose of sightseeing with the status of residence of "Temporary Visitor" that is prescribed in the Immigration Control and Refugee Recognition Act of Japan.
For details, click here >
Which types of KINTETSU RAIL PASS are there?
There are KINTETSU RAIL PASS and KINTETSU RAIL PASS plus, which offer five-day unlimited rides on all Kintetsu Railway lines, and KINTETSU RAIL PASS 1day, 2day, which are convenient for a tour around Nara, Osaka and Kyoto.
For details, click here >
Where can I purchase a KINTETSU RAIL PASS?
In Japan, you can purchase a KINTETSU RAIL PASS at several Kintetsu stations such as Osaka-Namba, Osaka-Uehommachi, Osaka-Abenobashi, Kyoto, Kintetsu-Nara, Kintetsu-Nagoya and Tsu Stations; and Kansai International Airport; Chubu Centrair International Airport, etc. You can also purchase a KINTETSU RAIL PASS outside Japan.
For details, click here >
What are requirements to purchase a KINTETSU RAIL PASS?
A KINTETSU RAIL PASS can be purchased by foreign nationals who are visiting Japan for the purpose of sightseeing with the status of residence of "Temporary Visitor" and Japanese nationals living in foreign countries.
For details, click here >
When can I purchase a KINTETSU RAIL PASS?
At Kintetsu stations where KINTETSU RAIL PASS is on sale, you can purchase one during business hours: 5:30 - 23:20 (Japan Time).
For details, click here >
Can I board a bus with a KINTETSU RAIL PASS?
With the KINTETSU RAIL PASS plus, you can unlimitedly board buses on the Nara Kotsu Bus, Mie Kotsu Bus and Toba City 'Kamome' (seagull) Bus Lines.With the KINTETSU RAIL PASS 1day, 2day, you can unlimitedly board buses on the Nara Kotsu Bus Line.
KINTETSU RAIL PASS plus :
For details, click here >
KINTETSU RAIL PASS 1day, 2day :
For details, click here >
Can I obtain a KINTETSU RAIL PASS's guidebook?
We provide a guidebook at the time of your purchase of the KINTETSU RAIL PASS.
To download a guidebook (PDF), click any of the following links.
KINTETSU RAIL PASS ・KINTETSU RAIL PASS plus :
For details, click here >
KINTETSU RAIL PASS 1day, 2day :
For details, click here >
Can I receive any discounts and benefits with the KINTETSU RAIL PASS?
You can receive special benefits offered by participating facilities, etc. with the KINTETSU RAIL PASS and the KINTETSU RAIL PASS plus.
To download detailed information on special benefits offered by facilities, etc. (PDF), click any of the following links. >
Can I board a Kintetsu Limited Express train with a KINTETSU RAIL PASS?
A KINTETSU RAIL PASS does not cover Limited Express tickets. To board a Limited Express train, be sure to purchase a Limited Express ticket additionally.
For details, click here >
Can I receive a refund for a KINTETSU RAIL PASS?
In the case of purchase of an exchange voucher, only before you exchange the voucher for a pass, and in the case of purchase of a KINTETSU RAIL PASS, only before you start using it, you can receive a refund at the station or the travel agency where you purchased it, as long as it is valid. There is a handling charge.
For details, click here >
If I lose the purchased KINTETSU RAIL PASS, can it be reissued?
We cannot reissue either exchange vouchers or passes if they are stolen or lost.
For details, click here >

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Limited Express ticket

What is the Limited Express?
The Kintetsu Limited Express only has reserved seats. It provides you with a convenient means of travelling to your destination while comfortably relaxing in your reserved seat. To board a Limited Express train, you need to purchase a Limited Express ticket in addition to a basic fare ticket.
Where can I purchase Kintetsu Limited Express tickets?
Limited Express tickets can be purchased in the following ways.
・Through the internet: For details, click here  >
・At a Kintetsu Limited Express ticket office marked at a station:For details, click here >
What is a Limited Express ticket?
It is the ticket required when you board a Limited Express train, which only has reserved seats. The date of boarding for the Limited Express train that can be boarded with the ticket, the departure station, the departure time, the travel section and the seat location (seat number/car number) are indicated on it.
For details, click here >
Can I change my reservation on the Kintetsu Limited Express train?
You can change your reservation one time only before departure of the relevant Limited Express.
For details, click here >
Can I receive a refund for my Limited Express ticket?
You can receive a refund only before the departure of the relevant Limited Express. There is a handling charge.
For details, click here >
Can I change Kintetsu Limited Express trains?
If your journey involves transferring from one Limited Express train to another, if the connecting time at the transfer station is 30 minutes or less, a single Limited Express ticket for your entire journey will be issued.
For details, click here >
What types of Limited Express trains are there?
There are various types of Kintetsu Limited Express trains, including the Sightseeing Limited Express "Shimakaze," operating between Osaka-Namba, Kyoto and Kintetsu-Nagoya Stations and Ise-Shima: the "Urban Liner," operating mainly between Osaka-Namba Station and Kintetsu-Nagoya Station; and the Sightseeing Limited Express "Blue Symphony," operating between Osaka-Abenobashi Station and Yoshino Station.
For details, click here >
Where do Kintetsu Limited Express trains operate?
Kintetsu Limited Express trains connect sightseeing areas in Osaka, Nara, Kyoto, Ise-Shima and Nagoya comfortably and conveniently.
Click the following link to view the Limited Express Network Map.

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Basic fare ticket/IC card

Where can I purchase an IC card?
You can purchase an IC card at a ticket machine at a station.
Click the following link to view how to purchase an IC card and other related information.
Can I charge my IC card?
You can charge your IC card at a ticket machine at a station.
Click the following link to view how to purchase an IC card and other related information.
Where can I purchase a Kintetsu basic fare ticket?
You can purchase a basic fare ticket at a ticket machine at a station.
Click the following link to view how to purchase a ticket and other related information.
Can I change the purchased basic fare ticket?
If you wish to change the travel section/route after you started using the ticket, we adjust the fare. Please contact a station staff member or a conductor. We ask you to pay the shortfall, if any, but do not refund any excess in payment, if any.
Can I receive a refund for the purchased basic fare ticket?
In the case of a basic fare ticket, we refund it if it is unused and valid. There is a handling charge. If you purchased the ticket at a travel agency, please contact the travel agency.
If I lose the purchased ticket, can it be reissued?
We cannot reissue the ticket if it is stolen or lost. Please purchase another ticket.
Are there any trains that I can board only with a KINTETSU RAIL PASS/basic fare ticket?
Yes, there are. There are several train types depending on the number of stop stations, including EXPRESS and LOCAL trains.
Click the following link to view information on train types, the Railway Network, etc.
How can I adjust the fare if I rode past my original destination, for example?
If you rode past your destination or the balance of your IC card is insufficient, please adjust the fare at a Fare Adjustment Machine.

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Support service for foreign passengers

If I have difficulty in purchasing a ticket or boarding a train at a station or want to know sightseeing information along the Kintetsu lines, what should I do?
Each of the following stations has a Station Concierge on staff near the ticket gates who can speak foreign languages (mainly Chinese). Please do not hesitate to ask the Station Concierge if you need help.
[Stations with a Station Concierge]Osaka-Namba, Kintetsu-Nippombashi, Osaka-Abenobashi,
Kintetsu-Nara, Yamato-Saidaiji, Kyoto and Kintetsu-Nagoya Stations

[Service hours] 9:00 - 18:00

At the following stations, a voice recognition translation service is available using a WiFi-connected tablet and a translation app. Please do not hesitate to ask a station staff member.
[Available languages] English, Chinese (simplified/traditional), Korean, and Thai
[Stations with the voice recognition translation service]
Osaka-Namba, Kintetsu-Nippombashi, Osaka-Uehommachi, Kintetsu-Nara, Kyoto, Osaka-Abenobashi, Kintetsu-Nagoya, Toba and Kashikojima Stations
At stations where an NTT public telephone is located, information is provided using an operator-assisted telephone interpretation service.

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Others

Can I use my credit card?
You can use your credit card to purchase basic fare tickets, Limited Express tickets, etc.
Station ticket offices: VISA, Master, JCB
* Station ticket office service hours: 5:30 - 23:20, 7 days a week
Station Service Center: VISA, Master, JCB, AMEX, Diners
* Station Service Center service hours Weekdays: 10:00 - 19:00
Saturdays, Sundays and national holidays: 9:00 - 18:00
* At the Station Service Center at the following stations, UnionPay cards are also accepted.
Osaka-Namba, Osaka-Uehommachi, Osaka-Abenobashi, Kyoto, Yamato-Saidaiji, Kintetsu-Nara,
Kashiharajingu-mae, Nabari, Kintetsu-Nagoya, Kintetsu-Yokkaichi, Tsu and Ujiyamada Stations
What facilities does each train have?
A general train has priority seats. Please allow those in need to be seated. Furthermore, on weekdays, each train from Kintetsu-Nara to Osaka-Namba Stations that arrives at Osaka-Namba Station before 9:30 has a women-only car.
For details, click here >
What facilities does a Limited Express trains have?
Each Limited Express train has restrooms, washing facilities, wheelchair-accessible seats, a smoking room (for some Limited Express trains), etc.
For details, click here >
Can I obtain sightseeing information and other information on areas along the Kintetsu lines?
Our website contains information on sightseeing, shopping and others in the Osaka, Nara, Kyoto, Ise-Shima and Nagoya areas.
For details, click here >
How can I get to sightseeing spots along the Kintetsu lines?
Our website contains information on access to Osaka, Nara, Kyoto, Ise-Shima and Nagoya areas.
For details, click here >

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Access from airports

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